Hosts
Host questions, answered
What hosts ask before listing a furnished property for one to twelve month stays.
All 39 answers, grouped by the part of hosting they belong to. Each set links to the page that covers it in full.
Hosting on Plextell
Earnings, screening, and local rules
What hosts ask before they list: what a furnished home earns, who stays in it, and how 30+ day stays sit with condo and municipal rules.
Host earnings & pricing
How much more can I earn on Plextell compared to a standard 1-year lease?
Mid-term fully furnished rentals typically command 1.5x to 2x higher monthly rates than traditional long-term unfurnished leases. You set your own rates, and we charge a low, transparent fee per booking with no hidden costs.
How fast will my property be filled?
Most Plextell listings reach a signed digital agreement within an average of 3 days, minimizing costly vacancy gaps between tenants.
How do payouts work?
Rent payments are collected automatically from guests and deposited directly into your account according to a reliable, published schedule—managed entirely through your host dashboard.
Guest screening & safety
Who will be staying in my home?
Our guests are verified working holidaymakers, digital nomads, traveling professionals, and international students looking for stays between 1 and 12 months.
How does Plextell screen tenants?
Every potential guest undergoes strict identity verification using government-issued IDs before they can request a booking. You have full visibility over who stays in your space.
Legal & condo bylaws
Is mid-term renting on Plextell compliant with local short-term rental laws?
Yes. Because all stays on Plextell are 30 days or longer, listings fall under standard residential tenancy guidelines and bypass restrictive municipal short-term rental laws (like Toronto's 28-day rule or MAT taxes).
What if my condo board has strict rental rules?
Stays of 30+ days qualify as medium-to-long-term residential leases in most jurisdictions. We generate digital lease agreements for every stay, making it simple to register tenants with your condo management board.
Property protection & management
What happens if a guest damages my property?
Every booking is backed by Plextell Cover, which reimburses hosts for unexpected property damage or missing items incurred during a stay.
Do I have to handle lease agreements and paperwork?
No. Custom, legal mid-term digital rental agreements are automatically generated for each stay and signed online by both parties through your host dashboard.
Getting paid
When your guest pays, and when you do
Payment secured before move-in, payout released after check-in, and future rent collected automatically.
Getting paid
Does the guest pay before moving in?
Yes. The first required rental payment must be secured before a booking becomes fully confirmed.
Do I have to collect rent myself?
No. Plextell handles scheduled guest payments for bookings completed through the platform.
When do I receive my first payout?
Typically after the guest checks in and the applicable check-in protection period ends.
Can I see my net payout before accepting?
Yes. The expected payout and applicable deductions should be visible before you confirm the booking.
Guest payments
Can the guest move in without paying?
A confirmed booking should not proceed unless the required first payment has been successfully secured.
What if the guest’s next monthly payment fails?
Plextell will notify the guest, attempt to resolve the payment issue, and update you through your dashboard.
Does the guest control whether I get paid?
No. Guest check-in feedback may trigger a review during the protection period, but payout does not remain indefinitely dependent on the guest manually pressing a button.
Payment structure
Can I require full payment upfront?
Payment structures may vary by stay length, property, location, and applicable rules.
Can I receive all three months upfront?
Some bookings may allow upfront payment, while longer stays may use monthly billing.
What happens if the guest extends the booking?
A new payment and payout schedule is generated for the extension.
Protection
What is covered, and what is not
Verification, records, and support — plus the guarantees Plextell does not make.
Verification and payment
Does Plextell verify every renter?
Verification requirements may vary by booking, market, and account. The renter’s current verification status will be shown where available.
Is guest payment collected before move-in?
The required first payment must be completed before a booking becomes fully confirmed.
Can a renter stop my payout simply by refusing to press a check-in button?
No. Where a check-in protection period applies, payout should proceed automatically unless a qualifying issue is reported.
What if the renter stops paying during a multi-month stay?
Plextell can notify the renter, attempt payment recovery through supported payment methods, and provide transaction records. Legal remedies depend on the rental agreement and local law.
What is and is not covered
Does Plextell guarantee my rent?
Not unless a specific rent-guarantee product is explicitly offered for that booking.
Does Plextell insure my property?
Not automatically. Any insurance or damage-protection product will have separate terms and eligibility requirements.
What if a renter damages my home?
Document the damage and use the applicable damage or deposit process. Supporting evidence may be required.
Running your booking
Can I collect an additional deposit myself?
Any deposit must comply with the applicable law and booking rules. Required payments for a Plextell booking should generally be disclosed and processed through the platform where supported.
What if I need to cancel a confirmed booking?
Host cancellations may be subject to platform consequences, renter refunds, and other obligations depending on the circumstances.
Should I communicate with renters outside Plextell?
You may need to exchange certain practical information, but important booking decisions and payment-related communication should remain on-platform whenever possible.
Standards
What your listing has to meet
The baseline every home meets before it goes live, and what happens if a listing falls below it.
Listing your home
Does every property need to be furnished?
Listings marketed as furnished must be genuinely move-in ready. Plextell may support other property categories in the future, but the listing must accurately describe what is included.
Do I need professional photos?
Professional photography is not necessarily required, but images must be clear, current, and accurate.
Does Plextell inspect every property in person?
Verification methods may vary by market and property. Do not claim physical inspection unless Plextell has actually completed one.
Can I list my rented apartment while I travel?
Only if you are legally permitted to sublet or otherwise offer the property and have any required landlord or building approval.
What if my building prohibits stays shorter than six months?
Your listing should use a minimum stay that complies with the building requirements.
Money and terms
Can I charge utilities separately?
Where legally permitted, yes, as long as the structure and expected charges are clearly disclosed before booking.
Can I change the monthly rent after a guest has booked?
Not for the confirmed rental period unless both parties agree to a permitted amendment.
During and after the stay
What happens if an appliance breaks during the stay?
Hosts should address essential maintenance within a reasonable timeframe based on urgency.
Can I enter my property during the renter’s stay?
Only as permitted by applicable law and the rental agreement, including any required notice.
What happens if I repeatedly cancel confirmed stays?
Your listing or account may be restricted, paused, or reviewed.
Still have questions? Book a meeting with Plextell Team
Schedule a 15-minute call with our team to discuss your property, pricing and how Plextell protects your home.
Renting rather than hosting? Renter FAQ