Support
How can we help?
Most answers are below.Anything else reaches a person on the Plextell team.
Asked most often
The three that come up before almost every booking. The full set covers deposits, verification, move-in, and cancellations.
1Do I need a local credit score, SSN, or a local guarantor to book?
No. We know how hard it is to provide a local credit history when moving from abroad. All you need is a valid government-issued ID (such as your passport) to verify your identity and request a stay.
2How do I know the listing is real and not a scam?
Every home on Plextell goes through a verification process. We confirm property management rights, verify physical addresses, and cross-check real-time listing photos before any property goes live.
3What is included in the home? Do I need to buy furniture?
Every Plextell property is 100% move-in ready. High-speed Wi-Fi, essential furniture, kitchenware, bedding, and basic utilities are pre-arranged—just bring your suitcase.
Get in touch
We do not run a phone line. Everything is written down instead, so what you were told about your stay is on the record and can be checked later.
Message us
Leave a message and we will come back to you with an answer, not a ticket number.
Monday to Sunday, 9am – 5pm
Write a messageBetter for anything long, or when you need a paper trail of the reply.
Monday to Sunday, 9am – 5pm · answered within a day
contact@plextell.comSafety concern
Something unsafe in a home, a listing that is not what it claimed, or anyone asking you to pay off-platform.
Read first, ahead of everything else
How we handle itWrite to us
One message, one person, one answer. If it is about a stay, add the booking reference and we can look at the record with you.
Monday to Sunday, 9am – 5pm
Anything sent outside those hours is answered when we open.
Faster in your account
Some things do not need us at all.