Cookie policy

Cookies are small text files that websites store on your browser or device when you visit them.

They allow websites to remember information about your visit, such as whether you are signed in, your preferences, or how you interact with a page.

Some cookies last only for the duration of your browsing session and are deleted when you close your browser. Others remain on your device for a defined period or until you delete them.

We may also use technologies that perform similar functions, including browser local storage and other device-based identifiers. References to “cookies” in this policy include these similar technologies where applicable.

Cookies may be set directly by Plextell, known as first-party cookies, or by service providers that support features of our platform, known as third-party cookies.

Essential cookies are required for core parts of the Plextell website and platform to function.

They may be used to:

• keep you signed in to your Plextell account;
• maintain secure user sessions;
• authenticate renters and hosts;
• protect accounts and transactions against fraud, misuse, and unauthorized access;
• maintain the booking and checkout process;
• remember security-related settings;
• process requests between pages;
• support payments and other platform functionality;
• remember your cookie-consent choices; and
• help maintain the security, stability, and performance of the website.

Because these cookies are necessary to provide services you request or to operate the platform securely, they generally cannot be disabled through Plextell’s cookie settings.

You can still block them through your browser, but doing so may prevent certain parts of Plextell from working correctly. For example, you may be unable to sign in, complete verification, submit a booking request, or make a payment.

Payments and identity verification

Plextell uses Stripe to support payment processing and identity-verification functionality.

When you access features provided through Stripe, Stripe may use cookies or similar technologies to authenticate sessions, detect and prevent fraud, maintain security, and provide its services.

Information processed directly by Stripe is also subject to Stripe’s applicable privacy and cookie notices.

Preference cookies allow the platform to remember certain choices you make so that you do not have to configure them every time you visit.

Depending on the features available on Plextell, these cookies or similar technologies may remember things such as:

• language or regional preferences;
• currency or location preferences;
• previously selected search or browsing settings;
• interface preferences;
• cookie-consent choices;
• temporary information needed while completing forms; and
• certain settings associated with your browsing session.

Some preference cookies may be necessary for functionality you specifically request. Others may be optional.

Where consent is required by applicable law, optional preference cookies will only be used after you have made the relevant choice through our cookie controls.

Removing these cookies may reset certain Plextell preferences.

Plextell may use analytics and measurement technologies to understand how people interact with our website and platform.

For example, these technologies may help us understand:

• which pages are visited most often;
• how users navigate through Plextell;
• which features are being used;
• how long pages take to load;
• whether users encounter technical errors;
• general traffic patterns;
• the type of browser or device used to access the platform; and
• how changes to the website affect the user experience.

We use this information to monitor platform performance, identify problems, improve navigation, develop features, and make Plextell easier to use.

Where required by applicable law, analytics cookies are not activated until you provide consent.

If you decline analytics cookies, you can continue to use Plextell. Your decision will not prevent you from accessing the core functions of the platform.

Analytics information may be aggregated or otherwise processed in ways designed to reduce its connection to an identifiable individual where appropriate.

Analytics are not required to book

Choosing not to allow optional analytics cookies will not prevent you from creating an account, browsing available homes, contacting participants, completing a booking, making a payment, or using other essential Plextell services.

When available, you can manage optional cookies through Plextell’s Cookie Settings.

Your choices may include:

Essential cookies

Always active because they are required for core platform functionality and security.

Preference cookies

Used to remember optional settings and personalize your experience.

Analytics cookies

Used to help us understand platform performance and how people use Plextell.

You can change your preferences at any time through the Cookie Settings link available on the website.

Changing your preferences does not necessarily delete cookies that are already stored on your device. You can remove existing cookies through your browser settings.

Managing cookies through your browser

Most browsers allow you to see, delete, block, or restrict cookies.

Depending on your browser, you may be able to:

• delete existing cookies;
• block all cookies;
• block third-party cookies;
• receive a warning before a cookie is stored;
• automatically delete cookies when you close your browser; or
• allow cookies only for selected websites.

Browser controls vary, so please refer to the privacy or cookie settings provided by your browser.

Blocking all cookies may affect how Plextell works. Features involving authentication, security, payments, bookings, verification, or account management may not function properly if essential cookies are disabled.

Some Plextell features rely on trusted third-party service providers.

Those providers may set or access cookies when you interact with functionality they provide. For example, payment or identity-verification services may require cookies for authentication, fraud prevention, and security.

Third-party services process information according to their own privacy notices as well as their agreements with Plextell.

We encourage you to review the privacy information provided by those services when interacting directly with their functionality.

The length of time a cookie remains on your device depends on its purpose.

Session cookies generally expire when you close your browser or when your session ends.

Persistent cookies may remain for a defined period so that information such as preferences or consent choices can be remembered between visits.

Plextell and its service providers should retain cookies only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal, security, and operational requirements.

Using cookies does not remove Plextell’s responsibility to handle personal information appropriately.

Where information collected through cookies constitutes personal information, we handle it in accordance with our Privacy Policy and applicable privacy requirements.

We aim to use cookies in a way that is transparent and proportionate to the functionality they provide.

Current guidance in Canada emphasizes meaningful consent and transparency around the collection and use of personal information, while European and UK cookie frameworks generally distinguish between essential technologies and optional technologies requiring consent.

We may update this Cookie Policy as Plextell develops, introduces new features, changes service providers, or responds to changes in legal or regulatory requirements.

When we make material changes, we will update the “Last updated” date at the top of this page and provide additional notice where appropriate.

We encourage you to review this page periodically.

If you have questions about this Cookie Policy, Plextell’s privacy practices, or the choices available to you, please contact us.

• Plextell Privacy Team
• Email: contact@plextell.com

You can also review:

• Privacy Policy — how Plextell collects, uses, shares, and protects personal information.
• Terms of Service — the terms governing your use of Plextell.