plextell

Hosts

Host payout schedule

Know exactly when your guest pays — and when you get paid.

Plextell is designed to make medium-term rentals simpler for hosts. Guests pay through the platform, first-payment funds are secured before move-in, and payouts are released automatically according to a clear schedule.

Every payment tied to a booking — what your guest has been charged, what is scheduled next, and when each payout lands — is tracked in your host dashboard.

  • No chasing rent

    Each rental period is charged to the guest’s saved payment method on schedule, and failed payments are followed up for you.

  • No unclear payment dates

    Every charge date and payout date is set when the booking is confirmed, and visible before you accept it.

  • No manual monthly transfers

    Payouts are released to your payout method automatically once each check-in protection window passes.

How host payments work

Every booking passes the same three stages before a single dollar moves.

  1. 01

    A guest requests your property

    A request costs the guest nothing and commits them to nothing — a payment method is only added once you accept.

    At this stage, you can review:

    • Guest profile
    • Identity verification status
    • Requested dates
    • Length of stay
    • Number of occupants
    • Booking total
    • Proposed payment schedule

    You can accept or decline the request.

  2. 02

    You accept the booking

    Once you accept, the guest receives the final booking details and rental agreement. The property is not fully confirmed until the guest completes the required payment.

    The guest will see:

    • Rental dates
    • Monthly rent
    • Applicable fees
    • Deposit, if applicable
    • Cancellation terms
    • Payment schedule
    • Amount due today
  3. 03

    The guest signs and pays

    The guest adds a payment method, electronically signs the rental agreement, and you countersign. The card is charged once both signatures are verified.

    For most bookings, this includes:

    • First rental period
    • Applicable renter fees
    • Legally permitted deposit, if applicable
    • Any approved add-ons

    Once payment has been successfully secured, the booking becomes confirmed.

Payment secured before move-in

You should never have to hold your property without confirmed payment.

Your listing calendar automatically blocks the confirmed dates the moment the guest’s first payment clears.

Payment secured

You’ll also see:

  • Gross rent
  • Platform deductions
  • Estimated host payout
  • Payout date
  • Future scheduled payments

Your first payout

First payout is released after check-in.

The guest’s first payment is collected before arrival. After the guest checks in, a short check-in protection period begins — and if no qualifying issue is reported, your first payout is released automatically.

A typical payout may begin processing approximately

24 hoursafter check-in

Bank processing time may vary depending on your payout method and financial institution.

Check-in protection

The check-in protection period helps protect both hosts and renters. When the guest arrives, they can confirm Everything looks good or Report an issue.

If no issue is reported within the applicable protection window, payout proceeds automatically. If a qualifying issue is reported, payout may be temporarily paused while the situation is reviewed.

Guests cannot simply delay your payout indefinitely by ignoring the check-in confirmation.

Example first payout

Monthly rent
$2,500
Plextell host fee
−$125

Estimated host payout

$2,375

Guest check-in
September 1
Payout processing begins
September 2

Your dashboard will always show the expected payout amount before the booking is confirmed.

Multi-month stays

Future rent is collected automatically.

For bookings lasting multiple months, guests do not need to manually send rent every month. Plextell automatically charges their saved payment method before the next rental period.

StaySeptember 1 – November 30

Monthly rent$2,500

  1. First payment

    Charged when booking is confirmed

    Covers September

  2. Second payment

    Scheduled before October begins

    Covers October

  3. Third payment

    Scheduled before November begins

    Covers November

Once each payment is successfully processed, your corresponding host payout follows the applicable payout schedule.

Why future rent is charged early

Future payments are generally scheduled several days before the next rental period. This allows time to:

  • Process the payment
  • Retry failed transactions
  • Notify the guest
  • Update an expired payment method
  • Reduce unpaid occupancy risk

Hosts can see upcoming renter payment dates in the dashboard.

If a guest payment fails

If a scheduled payment fails, Plextell will notify the guest immediately. The platform may:

  • Retry the payment
  • Request a new payment method
  • Notify you of the payment status
  • Temporarily pause future payout
  • Apply the terms of the rental agreement where necessary

You should not need to personally chase the guest for payment.

Host payout dashboard

Every confirmed booking includes a payout schedule.

You’ll be able to see where every payment stands, and what each payout will be worth.

Payout status

Payment secured
Guest payment completed successfully.
Pending payout
Funds are waiting for the applicable payout date.
Processing
Bank transfer has been initiated.
Paid
Funds have been sent to your payout method.
Payment issue
Action is required before payout can proceed.

Payout breakdown

Monthly rent
$2,500
Cleaning fee
$150
Host service fee
−$125
Other applicable deductions
−$0

Estimated payout

$2,525

Before accepting a booking, you’ll see a complete estimated payout. This breakdown will be available before you commit to the reservation.

In detail

What happens to your money

Open any point for the full detail.

  • Required
  • Not permitted
  • Recommended

When a booking changes

Cancellations, early departures, extensions, and deposits all follow terms you can see before you accept.

What happens if the guest cancels?

Your payout depends on the cancellation policy associated with the booking.

Before accepting the reservation, you’ll see:

  • Cancellation deadline
  • Refundable amount
  • Non-refundable amount
  • First-rental-period protection
  • Applicable host compensation

If the guest cancels after a non-refundable deadline, you may still be entitled to some or all of the applicable rental amount, subject to the booking terms and local law.

What happens if the guest leaves early?

A guest leaving early does not automatically cancel their remaining financial obligations.

The applicable terms depend on:

  • The rental agreement
  • Notice period
  • Cancellation policy
  • Local tenancy laws
  • Any approved booking amendment

Plextell will show the applicable terms before the booking is confirmed.

A guest wants to stay longer?

If you approve an extension, Plextell updates:

  • Move-out date
  • Total rental amount
  • Payment schedule
  • Host payout schedule

The guest must approve and complete any required payment before the extension becomes confirmed. You do not need to create a completely new booking.

Deposits

Some bookings may include a legally permitted deposit or damage-related security amount.

Where applicable, Plextell will show:

  • Amount collected
  • How it is handled
  • Applicable deduction rules
  • Refund process
  • Timing

Deposit regulations vary by location, so availability and structure may differ by property.

How the money reaches you

Your payout method, and what decides when the transfer lands.

Payout methods

Hosts can receive payouts through supported payment methods such as:

  • Bank transfer
  • Direct deposit
  • Other supported payout methods

Available options may vary by country. You can manage your payout method under Host dashboard → Payouts → Payout method.

Updating your payout method

You can change your payout method from your host account.

For security purposes, certain changes may require additional verification. A payout already in processing may still be sent to the previously selected account.

Payout processing time

Once Plextell initiates a payout, the time it takes to arrive depends on:

  • Bank processing times
  • Weekends
  • Public holidays
  • Payout method
  • Country
  • Account verification status

Your dashboard will show the current status of each payout.

Host payment protection

Never rely on screenshots or promises of payment.

For reservations made through Plextell, payment should remain on-platform. Do not accept requests to move a confirmed booking off-platform.

Keep payments on Plextell

A booking paid on the platform leaves a record of:

  • Booking confirmation
  • Payment status
  • Rental amount
  • Cancellation terms
  • Payout history
  • Dispute records

Never accept off-platform payments

A guest should never be required to:

  • Wire rent directly to you
  • Send cash before move-in
  • Pay through an unrelated payment app
  • Transfer money outside Plextell for a platform booking

If a guest requests an off-platform payment arrangement, contact Plextell support.

Worked example

A three-month host payout schedule

Toronto furnished 1-bedroom · $2,500 monthly rent · September 1 – November 30

  1. August 10

    Guest submits booking request

    No payout yet.

  2. August 11

    You accept the request

    Guest receives agreement and payment request.

  3. August 11

    Guest signs and pays

    First payment secured. Your dashboard shows Payment secured ✓

  4. September 1

    Guest checks in

    Check-in protection period begins.

  5. September 2

    First host payout begins processing

    Covers September rent.

  6. Late September

    Guest’s second payment is automatically charged

  7. Early October

    Second host payout is processed according to the schedule

  8. Late October

    Guest’s third payment is automatically charged

  9. Early November

    Third host payout is processed according to the schedule

  10. November 30

    Guest moves out

    Any applicable post-stay deposit process begins according to the booking terms.

Host payout FAQ

Getting paid

Does the guest pay before moving in?

Yes. The first required rental payment must be secured before a booking becomes fully confirmed.

Do I have to collect rent myself?

No. Plextell handles scheduled guest payments for bookings completed through the platform.

When do I receive my first payout?

Typically after the guest checks in and the applicable check-in protection period ends.

Can I see my net payout before accepting?

Yes. The expected payout and applicable deductions should be visible before you confirm the booking.

Guest payments

Can the guest move in without paying?

A confirmed booking should not proceed unless the required first payment has been successfully secured.

What if the guest’s next monthly payment fails?

Plextell will notify the guest, attempt to resolve the payment issue, and update you through your dashboard.

Does the guest control whether I get paid?

No. Guest check-in feedback may trigger a review during the protection period, but payout does not remain indefinitely dependent on the guest manually pressing a button.

Payment structure

Can I require full payment upfront?

Payment structures may vary by stay length, property, location, and applicable rules.

Can I receive all three months upfront?

Some bookings may allow upfront payment, while longer stays may use monthly billing.

What happens if the guest extends the booking?

A new payment and payout schedule is generated for the extension.