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Trust and safety

What we check before a home goes live

A verified badge is worth exactly as much as the work behind it.

Plenty of platforms verify an email address and call it verification. On a medium-term stay the stakes are different: a guest is committing months of rent and, often, their address of record in a new country.

So we check the two things a fraudulent listing cannot survive — that the home exists at the address given, and that the person listing it has the right to let it.

1.The property side

Before a listing can be published

  • Right to letOwnership documentation, or a management or sublease authority for operators letting on an owner’s behalf.
  • AddressThe physical address is confirmed and matched against the documentation, not just typed into a field.
  • PhotographsImages must show the actual unit. Stock photography, renders, and images reused from other listings are rejected.
  • What is includedFurnishings, appliances, Wi-Fi, and which utilities are bundled into the monthly rate are declared upfront rather than negotiated at check-in.

2.The people side

Guests verify identity with a passport or government ID, digitally. We deliberately do not ask for a local credit score, local bank statements, or a local guarantor — those requirements are the reason the medium-term market is closed to international movers in the first place, and they measure how long someone has lived in a country rather than whether they will be a good tenant.

What a host sees before accepting

Verified identity

Confirmed against government ID.

Stay purpose and dates

Why they are coming, and for how long.

Their decision

Hosts accept or decline; nothing is auto-booked.

3.When something fails

A listing that cannot evidence the right to let does not go live. A listing already live that turns out to have misrepresented the home is removed, and the affected bookings are handled as a platform failure rather than a guest’s problem — which is possible precisely because payouts are not released until after check-in.

See our trust and safety standards

Press enquiries, interviews, and fact checks.

Contact our media team

*Content updated as of July 30, 2026. Terms and platform features may be updated over time.

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